We will send you the ordered goods as soon as possible. The delivery time depends on the product. In general, depending on our stock, we offer delivery times of approximately three to five business days, six to ten business days and four to six weeks.

We update the stock details of our online shop daily. Nevertheless, it may happen that the indicated stock level differs from the actual stock level if orders have already been received for the requested item. In such a case, we will get in touch with you to inform you immediately.

As we do not have every product in stock, please use our contact form, contact us by phone (+49 (0)7432 98375-0) or send us an e-mail (induvid@vizaar.com) if you are interested in such a product. We will be happy to provide you with a non-binding offer and inform you about further delivery details.

We exclusively deliver within the European Union.

The shipping costs are 8 EUR EU-wide. From an order value of 200 EUR the delivery is free of charge within the entire EU.

If your delivery address is outside the European Union or you would like to receive information about other delivery options, please use our contact form, give us a call (+49 (0)7432 98375-0) or send us an e-mail (induvid@vizaar.com). We will check your request and provide you with a non-binding offer.

We offer the following payment options via PayPal Plus: PayPal, direct debit, and credit card.

Specially trained service technicians carry out the high-quality repair.  Whenever it is possible, we will use spare parts made in Germany in order to offer you the best possible results.

If you need a repair, please contact us through our contact form, by phone (+49 (0)7432 98375-0) or send us an e-mail (induvid@vizaar.com).

If you have technical questions or need consulting, you can use the contact form or contact us during our working hours (from Monday to Friday | 8 am – 5 pm) by phone at +49 (0)7432 98375-0 or via e-mail to induvid@vizaar.com.

If you have received faulty, defective or incorrect goods, please contact us immediately by using the contact form, via e-mail (induvid@vizaar.com) or by telephone (+49 7432 98375-0).

We will promptly take care of your concern and inform you about the further proceedings.

We attach great importance to the opinion of our customers, so we would be very happy to receive honest feedback from you.

You are welcome to send us your feedback by using the contact form, calling us (+49 (0)7432 98375-0) or sending us an e-mail (induvid@vizaar.com).